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COBIT FRAMEWORK
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IT toolkit
ITIL 4 Service Management Toolkit
Run IT operations on a documented service model
Practice-by-practice documentation for IT service management: incident, problem, change, request, and service level practices with ready-to-use RACI matrices and workflow diagrams.
What's inside
- Service catalogue and SLA / OLA templates
- Incident, problem and major incident procedures
- Change enablement and CAB documentation
- Configuration management and CMDB schema
- Service reporting dashboard templates
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Preview the drafting quality of the ITIL 4 Service Management Toolkit with three real sample documents. Sign in and we'll email the full demo pack straight to your account address.
- DOCX
ITIL 4 Service Value System Charter
An editable charter for defining the service value system, guiding principles and governance approach.
- DOCX
ITIL Governance Framework
A structured framework for documenting service management governance roles, controls and decision rights.
- DOCX
ITIL Continual Improvement Register
An editable register for prioritizing, tracking and reviewing service improvement initiatives.
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